Mapping existing organisational workflows to determine business process efficiencies, and key areas of improvement, underpin much of our business process management activities. By embedding business analysts within the working environment to engage with staff enables accurate structured evaluation, measurement and design documents and chart development, and ultimately, a new process defined.
Typically, this process requires structured facilitation through focus groups and working parties, drawing on industry-specific metrics and standards, before the refined, final solution is proposed and implemented. The solution development lifecycle timeline varied according to the complexity of the environment and the scope of the solution development requirement.